Rules & indemnity

1. 1. Bookings, check-in and check-out

   • Guests must follow the check-in and check-out times and procedures communicated with their booking.
   • The campsite and facilities may only be used by registered guests and authorised visitors. Any visitors must be approved by management in advance.
   • Please notify management promptly if your arrival time, party size or booking requirements change.

2. 2. Quiet hours and consideration for others

   • Quiet hours are strictly observed from 22:00 to 07:00.
   • Keep music, conversations and other noise at a considerate level at all times. During quiet hours, noise must not disturb other guests.
   • Aggressive, threatening, abusive or disruptive behaviour is not permitted.

3. 3. Vehicles, parking and boat trailers

   • One vehicle per campsite: One vehicle is permitted per campsite booking as standard.
   • Additional vehicles: Any additional vehicle must be arranged with management in advance. Additional vehicles that require extra parking space or an additional campsite stand may incur an extra charge. Charges and availability must be confirmed by management before arrival.
   • Parking: Vehicles must be parked only in areas designated by management and must not obstruct access roads, other campsites or emergency access. Drive slowly and carefully within the campsite.
   • Boat trailers: Boat trailers may be stored at the campsite by prior arrangement with management. Guests must obtain approval before arrival and follow the storage and parking instructions provided.
   • Management approval: Additional vehicles and boat-trailer storage are subject to available space and management approval.

4. 4. Children and supervision

   • Parents, guardians or responsible accompanying adults must supervise children at all times.
   • Keep children away from fires, cooking equipment, vehicles, restricted areas and other hazards. Children near water or participating in outdoor activities must be appropriately supervised.

5. 5. Fires, braais and cooking

   • Use braais and designated fire areas safely and responsibly. Never leave a fire or hot coals unattended.
   • Observe any fire bans, local restrictions, signs and management instructions. Extinguish fires completely before leaving the area or going to sleep.
   • Do not light fires in unauthorised areas or dispose of hot ash or coals where they could start a fire.

6. 6. Wildlife, nature and the environment

   • Respect the natural environment. Do not litter, damage vegetation, remove natural materials or disturb wildlife.
   • Do not feed, chase, handle or approach wild animals. Keep food and rubbish secured and dispose of waste in the designated bins.
   • Leave your campsite clean and tidy when departing.

7. 7. Water and outdoor recreation

   • Use any water areas and recreational facilities cautiously and follow signs and management instructions.
   • Outdoor conditions can change and may include uneven ground, slippery surfaces, heat, sun, wind, storms and other natural hazards. Guests must take reasonable care and avoid unsafe or restricted areas.
   • Do not participate in activities while impaired or in a manner that endangers yourself or others.

8. 8. Alcohol, intoxication and disruptive behaviour

   • Alcohol must be consumed responsibly. Guests who are under the influence of alcohol and cause problems, disturb other guests, behave aggressively, threaten others, damage property or otherwise disrupt the peaceful enjoyment or safety of the campsite may be instructed to stop the behaviour and may be required to leave the premises.
   • Where a guest is required to leave because of serious or repeated misconduct, no refund for the unused portion of the booking will be issued, to the extent permitted by applicable law and the booking terms.
   • In extreme cases, including violence, threats, criminal conduct or an immediate safety risk, management may contact the police or other appropriate emergency services.
   • Illegal drugs, unlawful activity, harassment, violence, threats and behaviour that puts others at risk are not permitted. Management instructions must be followed.

9. 9. Facilities, equipment and property

   • Use campsite facilities and equipment only for their intended purpose and follow any posted instructions.
   • Guests may be held responsible, to the extent permitted by applicable law, for damage caused by their negligent, deliberate or unlawful actions, or by members of their party for whom they are legally responsible.
   • Report any damage, malfunction or unsafe condition to management as soon as possible.

10. 10. Pets

    • Pets may only be brought to the campsite with prior management approval. Where pets are permitted, they must be controlled, supervised and cleaned up after at all times.
    • Pets must not disturb, threaten or endanger other guests or wildlife. Follow any additional instructions given by management.

11. 11. Emergencies and incident reporting

    • Report accidents, injuries, fire, dangerous conditions, damage or suspicious activity to management as soon as possible.
    • In an emergency, contact local emergency services where appropriate and notify management. Guests should make their own suitable arrangements for travel and medical insurance.

12. 12. Breaches of the rules

    • Management may address breaches of these rules and may require a guest to stop an activity, correct a problem or leave the campsite where reasonably justified and legally permitted, including in cases of serious or repeated misconduct.
    • Any action by management will remain subject to applicable law and any rights guests may have under that law.

13. 13. Applicable law and guest acceptance

    • The campsite operates in Bilene, Mozambique. These rules are intended to be interpreted in accordance with the laws of Mozambique, subject to applicable mandatory legal requirements and the jurisdiction of the competent authorities.
    • By making or using a booking, guests are expected to read, understand and follow these rules. The rules should be provided to guests before or at check-in and read together with the booking terms and the Guest Indemnity and Risk Acknowledgement.

Management contact: Jackie Visser · bookings@maroelacampsite.com

1. 1. Guest and booking details

   The lead guest provides: full name, passport or ID number (optional, if required for booking), country of residence, nationality (optional), booking reference and dates, number of adults and minors in the party, and an emergency contact name and telephone number.

2. 2. Scope and who this document applies to

   This document applies to every guest, visitor and participant using Maroela Campsite Mozambique, its accommodation, grounds, facilities and any activities organised or made available by the campsite in Bilene, Nhabanga Area, Mozambique, regardless of nationality, citizenship, country of residence or where the booking was made.

   Each adult guest should read and accept this document individually where reasonably practicable. The lead guest must make sure that the other members of their booking party are informed of the campsite rules and the relevant risks. A person may not sign on behalf of another adult without lawful authority to do so.

3. 3. Acknowledgement of risks

   I understand that a campsite and outdoor recreational setting may involve risks, including uneven, slippery or sandy ground; steps, rocks, roots and other obstacles; insects, animals and plants; weather, heat, sun, wind and storms; open flames, braais and cooking equipment; use of vehicles; water, swimming or other recreational activities where available; and the actions of other guests.

   I understand that these examples are not exhaustive. I will take reasonable care, follow signs and staff instructions, supervise children and dependants, and avoid activities or areas that appear unsafe or are restricted.

4. 4. Personal responsibility and property

   To the extent permitted by applicable law, I accept responsibility for my own choices and conduct while at the campsite. I will take reasonable care of my belongings, secure valuables and vehicles, and use campsite facilities only for their intended purpose. I understand that the campsite cannot guarantee that personal property will never be lost, stolen or damaged.

   I will promptly report hazards, damage, accidents or unsafe conduct to campsite management. I will not deliberately damage property or put other people at unreasonable risk.

5. 5. Children and persons requiring supervision

   A parent, guardian or responsible accompanying adult must supervise children and any person who needs assistance. Children must be kept away from hazards, fires, vehicles, restricted areas and water unless properly supervised. Nothing in this document removes a duty or legal protection that applies to a child or another protected person under applicable law.

6. 6. Medical assistance and emergencies

   I will tell management about an emergency or serious hazard as soon as possible. If urgent medical help is needed, I authorise management, where reasonably necessary and practicable, to contact emergency services or the emergency contact supplied. I understand that response times and access to medical facilities in the area may vary. I remain responsible for my own medical expenses, travel insurance and personal arrangements, except to the extent applicable law provides otherwise.

7. 7. Release and indemnity — limited by applicable law

   To the extent permitted by the laws of Mozambique, I acknowledge the ordinary and inherent risks of camping and outdoor recreation and accept responsibility for loss or injury arising from my own conduct or from risks that I have knowingly and voluntarily accepted.

   Nothing in this document excludes, limits or attempts to avoid any liability for negligence, intentional misconduct, gross negligence, death, personal injury, breach of a legal duty, or any other matter where such exclusion or limitation is prohibited or restricted by applicable law. Nothing here removes statutory consumer rights or any other non-waivable right.

   To the extent legally enforceable, I agree to be responsible for loss or damage caused by my own unlawful or negligent acts or omissions, including damage I cause to campsite property or injury I cause to another person. This is not intended to make me responsible for loss caused by the campsite where the law does not permit that result.

8. 8. International guests and applicable law

   Guests of all nationalities and countries of residence are subject to the campsite rules while on the property. This document concerns services and activities provided at Maroela Campsite Mozambique in Mozambique. It is intended to be interpreted under the laws of Mozambique, to the extent legally permissible. Any dispute will be dealt with by a court or other competent authority that has jurisdiction under applicable law.

   If a guest does not understand English well enough to make an informed decision, the guest should request a Portuguese version or an explanation in a language they understand before accepting this document. The campsite should retain the version accepted by the guest.

9. 9. Guest confirmation

   By signing or accepting this document through the campsite's booking system, I confirm that I have had a reasonable opportunity to read and understand it, that I have had the opportunity to ask questions, and that the information I supplied is accurate. I understand that this document must be read together with the campsite rules and booking terms.

   To sign: download the PDF, fill in the guest details and signature section, and bring it with you or send it to bookings@maroelacampsite.com.